Our Guarantee & Warranty - Otto’s Garage Door

The Otto’s Garage Door Guarantee

Here’s the promise, plain and simple: if we put our hands on your garage door, we stand behind the work for 90 days. In writing. On every invoice. Not buried in fine print, not explained away over the phone. If something isn’t right, you make one call and Otto himself comes back. No customer-service queue, no ticket number, no “we’ll have someone reach out within two business days.” You get the owner. In Lewisville, that’s how it should work, and that’s how we’ve done it since 2004.

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The 90-Day Done Right Promise isn’t a marketing line. It’s how we run a company where the name on the van is the name on the invoice and the name on the license. If we installed it, repaired it, or adjusted it, and it’s not holding up the way it should, we make it right. This is our county, our customers, and on Saturday you’ll see us at the same grocery store. We act accordingly.

We also hold our price. The number Otto quotes on the phone is the number on the invoice when he’s standing in your driveway. If the job turns out to be bigger than we thought, that’s our estimating problem, not your surprise bill. You’ll approve the price before work starts, and it does not change at the door.

What’s Covered

• Workmanship. Every repair and installation we perform is covered for 90 days in writing, and if it fails because of our work, we fix it at no charge.
• Parts handling. We install parts we trust, and if a part we supplied fails within the guarantee period, we replace it and make it right without a debate.
• On-time arrival. We give you a window and we keep it, because your garage door being down is already enough of a disruption without watching the clock.
• Honest pricing. The price quoted before the visit is the price on the invoice, full stop. No surprise add-ons when the truck pulls up.
• Cleanup. We haul away old parts, broken springs, and the packaging from whatever we installed. You shouldn’t have to clean up after us.
• Straight answers. If a spring has cycles left on it, Otto will tell you. If a part is wearing out but doesn’t need replacing yet, you’ll hear that too. We won’t sell you work you don’t need.
• Second opinions, no charge. If you have a written estimate from another company, bring it to us. We’ll look at the door ourselves and tell you honestly whether that work is necessary, and we’ll do it for free.

Our Satisfaction Promise

Here’s what happens if you’re not satisfied with our work. You call the number. A live person answers, any hour, often Otto himself. You tell that person what’s wrong. And then the person who answers that call is the same person who shows up at your door to fix it. We don’t route you to a “resolution specialist.” We don’t open a case file. The owner gets in the truck and comes to your house in Lewisville.

The 90-Day Done Right Promise means exactly that: ninety days in writing on every garage door job. If a repair isn’t holding, if a new door isn’t tracking right, if an opener is acting up after we installed it, we come back and make it right. One call does it. We don’t argue about whose fault it is, and we don’t charge you for our own mistake.

And about that second opinion offer: if another company gave you an estimate and something feels off about it, we’ll come look at the same door and tell you honestly what it needs. Free. Even if the answer is “the other guys are right, go with them.” Our reputation in this county matters more than one job.

Licensed & Insured Backing

The paperwork that stands behind our promise: Otto’s Garage Door is licensed and insured, with a published address and a published license number any homeowner can verify before the truck ever arrives. Nothing hidden, nothing routed through a national call center. We’re a local Lewisville company with a real address you can drive past, and when you call, you reach a person in this county who knows the streets.

The license means someone is accountable. The insurance means you’re protected if something goes wrong. Together they’re the difference between a real company and a guy with a ladder and a magnet sign on a rented truck. When you’re dealing with a 200-pound door riding on two springs, that difference counts.

We’re also insured and bonded, which just means there’s a real safety net under every job. But here’s what matters more: the guarantee is written on the invoice, signed by Otto, and backed by a man whose truck is twenty minutes away. If we don’t do it right, you know exactly where to find us. And we’ll be there.

Frequently Asked Questions